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LaserShip is a regional last-mile delivery company that services the Eastern and Midwest United States. As of , LaserShip has 63 distribution centers and four sorting centers servicing 22 states and Washington, D. LaserShip began as a document delivery service in In the s, LaserShip landed in the small parcel business during the dot-com boom. This expanded the LaserShip footprint by 44 percent, reaching an additional 8. Numerous news reports   backed up by surveillance camera footage depict LaserShip delivery drivers recklessly tossing packages onto customers' property. A New York magazine article entitled "LaserShip, Amazon's New Shipping Partner, Might Be the Most Hated Company on the Internet" features a compilation video showing numerous such incidents at over a dozen different households, with packages ending up on porches, in front lawns, and on driveways. After the complaint, the delivery man then returned to the customer's residence four times, prompting the customer to call the police. In February , a LaserShip driver dumped a package onto the lawn of a Naples, Florida , resident before proceeding to run over an orange tree sapling in her front yard while quickly executing a three-point turn.
There are certain industries that inspire outsize amounts of rage when they screw up. Airlines are one. TV providers are another. But angry comment for angry comment, there may be no more rage-inducing business than package delivery.